Refund Policy

At BistroSupperFern, we take pride in the quality of our food and service. However, we understand that sometimes things don’t go as planned. Should you feel the need to request a refund, our policy is designed to ensure a fair and straightforward process for our customers.

Order Cancellation

If you need to cancel an order, please reach out to us at +44 20 7946 0958 as soon as possible. If the order has not been prepared, we will cancel it and issue a full refund to your original payment method. Unfortunately, if the order is already prepared or in transit, we cannot cancel the order or issue a refund.

Food Quality and Order Accuracy

Your satisfaction is our top priority. If you are dissatisfied with your order due to poor quality or a mistake in the order, please contact us within 24 hours of receiving your meal, providing details and any photographic evidence. Our team will review the issue and, if validated, we will offer a replacement or a refund for the affected items. We reserve the right to reject any claims that are unwarranted or fraudulent.

Non-Food Items and Merchandise

For non-food items and merchandise (if applicable), such as branded apparel or accessories, you may return them within 14 days of receipt for a full refund, provided they are unused, in their original packaging, and in the same condition, you received them. The customer is responsible for return shipping costs.

Refund Processing

Once your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Non-returnable Items

Please note that gift cards, promotional items, and any custom-made orders are non-returnable and non-refundable once purchased.

Contact Information

If you have any questions or concerns regarding your order or this refund policy, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is available to assist you with any issues you may encounter.

Policy Modifications

BistroSupperFern reserves the right to modify or replace this refund policy at any time. We will not make changes that result in less protection for customers without prior notification. Your continued use of bistrosupperfern.sbs after any changes signifies your acceptance of our new terms.

Returns Address

For any physical returns, please send items to:

BistroSupperFern
43 Bedford Street, Westminster,
WC2E 9HA, London,
United Kingdom

Last Updated

This policy was last updated on March 1, 2023.